How to report a repair

At Brand Vaughan, we want to ensure that resolving any repair issues is as easy and hassle-free as possible. Whether you need a minor fix or an urgent emergency, we've got you covered. There are a few simple ways to report a problem; we'll take care of the rest.

1. 24-Hour maintenance reporting

You can report any non-urgent repairs at any time of day through the link on our website. It's available 24/7, so you can still submit your repair request even if you notice something late at night or on the weekend. Just follow the instructions, tell us what's wrong, and we'll get the right person to fix it immediately. 

2. Emergencies

If something happens that needs urgent attention - like a water leak, electrical fault or anything that could be dangerous - you can use our emergency contact option through the same online reporting system. This ensures that critical issues are dealt with immediately to keep you and your home safe.

3. Propertycloud

You can also use Propertycloud, our online tenant portal, for regular repairs. It's easy to log in, report any issues, and track the status of your repair, so you'll always know what's happening. 

We're here to keep your home comfortable and safe, so don't hesitate to report any problems.